Help Center

Unfortunately, due to the volume of orders we're processing, we can't do holds, putaways or reserves. To be guaranteed and secure a product you will need to process your payment online and receive an order confirmation from us. Adding an item to your cart doesn't secure your product.

We do not sell our Chases individually. If you are looking for a guaranteed Chase Pop! Vinyl, we advise customers to order six (6) of the desired Pop! Vinyl, as they will then receive a box of five (5) common versions of the Pop! Vinyl, and one (1) Chase version. These orders may include a Chase variant: the average ration is 1 in 6 units as advised by the manufacturer. Please note that this is only an estimate, and is not a guarantee. Ozzie Collectables can give no warranty as to the accuracy or certainty of these ratios. 

If your order consists of no pre-order items, you should receive a dispatch email from us with tracking details within 3-5 business days of placing your order. A business day is considered to be Monday - Friday (9am - 5pm) excluding public holidays.

We do experience an overwhelming number of orders during Comic Con, Black Friday, and the holidays. Please be advised that small delays during peak periods are unfortunately common and we sincerely appreciate your patience.

There are some rough guidelines to assist you in working out how long your parcel will be once it leaves our store.

VIC: 1-2 business Days

NSW/ACT: 3-4 business Days

QLD: 4-6 business Days

NT/WA: up to 11 business Days

TAS: 3-4 business Days

SA: 3-4 business Days

International shipping timeframes will vary, however your tracking number will give you a better understanding of this. Please ensure you've waited at least the standard processing time before contacting our staff requesting an update. You can also check the status of your order by logging into your Ozzie account.

We use Australia Post, as we believe they have the largest network and are able to reach your homes in a timely manner. All our orders are accompanied with tracking details which are provided at the time of dispatch via email. We also require our recipients to sign for their orders as an added security measure. This ensure your order arrives to you in safe hands. 

Shipping times will vary based on the time of year, delays with Australia Post, and location. Please see below our handy chart for estimates on Australia-wide shipping. Please note that these are not guaranteed dates and are merely estimates provided by Australia Post, which will be increased during peak periods such as Comic Con, Christmas, and COVID 19. Unfortunately, we are not always able to provide an estimate for international shipping. You will receive a tracking number via email once your order ships out, which you can use to track the progress of your order and get a better idea of its timeframe for reaching your address.

Currently we have the following Payment Options available to our customers:

1.       Credit Card

2.       PayPal

3.       POLI (Bank Transfer)

4.       Afterpay (Shop Now, Pay Later, Interest Free)

5.       Zip Pay (Buy Now, Pay Later)

6. Humm

7. Latitude Pay

For an updated list of payment options, you can find all available payment options at checkout. Please review our Terms and Conditions page to get a clearer understanding of how each payment option works for you.